Refund and Returns Policy

Refund Policy

 1. Eligibility for Refunds
Our refund policy is designed to ensure customer satisfaction while maintaining fair business practices. We offer refunds under the following strict conditions:

1.1 Damaged Products
– Refunds are only provided for products that arrive damaged.
– Claims must be made within 24 hours of product delivery.

1.2 Non-Eligible Scenarios
– We do not offer refunds for any other reasons, including but not limited to:
– Change of mind
– Incorrect size or fit
– Accidental damage after delivery
– Sale items or products purchased during promotional periods

 2. Refund Request Process
To be eligible for a refund, customers must follow these steps:

2.1 Unboxing Video Requirement
– Customers must provide a complete unboxing video that shows:
– The unopened, sealed package with visible shipping label
– The entire unboxing process from start to finish
– Clear footage of the damaged product

2.2 Video Specifications
– The video must be:
– Continuous and unedited
– Clear and well-lit
– Show all sides of the product

2.3 Submission Process
1. Contact our customer service within 24 hours of delivery
2. Provide order details (order number, date of purchase)
3. Submit the unboxing video via the specified channel (e.g., email, upload link)

 3. Review Process
– Our team will review the submitted video within 3-5 business days
– We reserve the right to request additional information if needed

 4. Approved Refunds
If your refund request is approved:
– The cost of the product will be refunded to the original payment method
– Processing time may vary depending on your payment provider (typically 5-10 business days)
– Shipping costs are non-refundable

 5. Denied Refunds
Refund requests may be denied if:
– The claim is made after 24 hours of delivery
– The unboxing video does not meet our requirements
– The damage is determined to be customer-caused
– The product was purchased during a sale or promotional period

Need help?
For any questions regarding our refund policy, please contact our customer service:
– Email: info@glimmz.com

We reserve the right to modify this policy at any time. Any changes will be reflected on our website.